top of page

Terms and Conditions

Last updated: June 5, 2025

Welcome to Reflexions Holistic Wellness. By booking a service, attending a class, making a purchase, or using this website, you agree to the following Terms and Conditions. Please read them carefully.

​

1. Services Provided

Reflexions Holistic Wellness offers:

  • Private and Semi-Private Pilates

  • Low Pressure Fitness training

  • Remedial Massage (including Dry Needling)

  • Counselling

  • Wellness workshops and group programs

All services are designed to support your holistic wellbeing. They are not a substitute for medical advice, diagnosis, or treatment. If you are unsure whether our services are suitable for your needs, please consult your doctor or allied health professional before booking.

​

2. Bookings and Payments

  • All sessions are by appointment only.

  • Payment is required at the time of booking unless otherwise agreed in writing.

  • Packages must be used within 3 months from the date of purchase.

  • Gift Vouchers must be used within 3 years from the date of purchase.

  • We reserve the right to change our pricing, schedule, or offerings with reasonable notice.

​

3. Cancellation Policy

We value your time and ours. To ensure fairness:

  • 4 hours’ notice is required for cancellations or rescheduling.

  • Cancellations with less than 4 hours’ notice or no-shows may incur the full fee or a deduction from a session pack.

  • If you are late for your appointment, we may not be able to extend the session beyond the scheduled time.

We understand that life happens – please contact us as soon as possible if you need to change your booking.

​

4. Session Packages
a. General Conditions

  • All session packs must be paid in full upfront unless a payment arrangement has been agreed in writing.

  • Packages are non-refundable and non-transferable.

  • Sessions are subject to availability and must be booked in advance.

  • Late cancellations or no-shows will result in the session being forfeited (see our 4-hour cancellation policy).

  • The client acknowledges that Reflexions Holistic Wellness may either close or reduce hours over long weekends, over Christmas, New Year and Easter this will not affect the package expiry.

b. Validity Period

  • All session packs are valid for 3 months from the date of purchase:

  • Unused sessions after this time will expire unless an extension has been granted in special circumstances.

c. Strong Foundations Package

  • The Strong Foundations Package is only available to new Pilates clients of Reflexions Holistic Wellness.

  • It includes a combination of initial consultation, private sessions, and semi-private classes, as outlined on our website.

  • All sessions within the package must be completed within 4 weeks of your first appointment unless otherwise arranged.

  • The package is designed to give new clients a personalised, progressive introduction to our Pilates approach. For ongoing support, regular session packs or memberships can be purchased after completion.

  • The Strong Foundations Package is not refundable, even if not all sessions are used.

​

5. Health and Safety

  • You agree to provide accurate health information and update us if your condition changes.

  • You are responsible for following any guidance provided during sessions and notifying your practitioner of any discomfort or concerns.

  • For Pilates and movement sessions, please wear comfortable clothing, grip socks and bring a towel.

We maintain high hygiene standards and reserve the right to refuse service to anyone presenting with symptoms of contagious illness or inappropriate behaviour.

​

6. Confidentiality and Privacy

Your privacy is important to us. All client information is treated as confidential and managed in accordance with our Privacy Policy.

In counselling sessions, information shared is confidential unless:

  • Required by law (e.g., risk of harm to self or others)

  • You provide written consent to share with a third party

​

7. Intellectual Property

All content on this website and in our materials (including handouts, recordings, graphics, and branding) is the intellectual property of Reflexions Holistic Wellness and may not be reproduced or distributed without written permission.

​

8. Website Use

While we strive to ensure the information on our website is accurate and current, we make no guarantees. Your use of this site is at your own risk. We are not responsible for any loss or damage resulting from the use of our website or services.

External links may be provided for your convenience, but we do not endorse or take responsibility for the content of third-party sites.

​

9. Limitation of Liability

To the fullest extent permitted by law, Reflexions Holistic Wellness is not liable for any injury, loss, or damage (whether direct or indirect) arising from the use of our services or website. You participate in sessions at your own risk and agree to release Reflexions Holistic Wellness from liability for any claims.

​

10. Governing Law

These Terms are governed by the laws of Western Australia. By engaging with our services or website, you agree to submit to the jurisdiction of the courts of Western Australia.

​

Contact

If you have questions or concerns about these Terms and Conditions, please contact:

​

Erica Takebayashi
Reflexions Holistic Wellness
📍 18 Holdsworth St, Fremantle WA 6160
📧 erica@reflexionswellness.com.au

bottom of page