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Privacy Policy

At Reflexions Holistic Wellness, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect your personal information.


What We Collect

We may collect the following types of personal information from you:

  • Full name, date of birth, phone number, email address, residential address

  • Medical history or health-related information relevant to your treatment

  • Payment details and appointment history

  • Information you provide through our contact forms, intake forms, or direct communication

  • Details of services you’ve enquired about or purchased

We only collect information that is necessary for us to provide our services to you.


How We Collect Information


We collect your personal information in the following ways:

  • When you contact us via our website, email, phone, or in person

  • When you complete a booking, intake form, or register for a class, workshop or program

  • When you make a payment or request a receipt

  • When you provide health information during a session

We may also collect information automatically through our website (such as browser type, IP address, pages visited) using cookies or similar technologies to help us improve your experience.


Why We Collect It


We collect your information so we can:

  • Provide you with the most appropriate, safe, and effective wellness services

  • Book and manage appointments

  • Communicate with you about your sessions or send important updates

  • Process payments or issue invoices

  • Send newsletters or marketing material 

  • Comply with legal and professional obligations

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How We Store and Protect Your Data


We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your data may be stored electronically on secure, password-protected systems or in locked physical storage. We only keep your information for as long as necessary and in accordance with legal record-keeping requirements.


Disclosure to Third Parties


We do not sell, trade, or rent your personal information. We may disclose your information only if:

  • It is required by law

  • It is necessary for billing, record keeping, or legal compliance

  • You have given explicit consent (for example, referrals to another health professional)

Third-party providers (such as scheduling platforms, payment processors, or email marketing services) used on this website are GDPR and APP-compliant to the best of our knowledge.


Accessing and Updating Your Information


You have the right to request access to your personal information or to correct any inaccuracies. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.


Website Analytics and Cookies


Our website may use cookies or similar technologies to collect usage data and improve functionality. You can choose to disable cookies in your browser settings, though this may impact your experience on our website.
We may use Google Analytics or other trusted tools to monitor website performance and understand visitor behaviour. These tools do not identify individuals personally.
Marketing Communications
We may occasionally send you updates, offers, or newsletters. You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us directly.


Policy Updates


This Privacy Policy may be updated from time to time. The most current version will always be available on our website with the updated date clearly shown.


Contact Us


If you have any questions or concerns about how we handle your privacy, please contact:


Erica Takebayashi
Reflexions Holistic Wellness
📍 18 Holdsworth St, Fremantle WA 6160
📧 erica@reflexionswellness.com.au

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